Refund & Credit Policy — How Refunds and Credit Returns Work on FrameAI

Automatic Credit Refund for Failed Generations

If a generation fails on the provider side — the model errors out, the job times out, or the result is not delivered — the credits reserved for that job are returned to your account balance automatically. You do not need to file a ticket, wait for a review, or take any manual action.

The refund happens within seconds of the failure being confirmed. You will see the returned credits reflected in your balance immediately.

How Credit Reservation Works

Before any generation begins, FrameAI calculates the maximum possible credit cost based on your selected model, duration, resolution, and aspect ratio. This amount is reserved (held) from your balance. When the model provider reports actual usage, any difference between the reserved amount and the actual cost is returned. If the job fails entirely, the full reservation is returned.

This means you are never charged more than the actual compute cost — and you are never charged at all for a job that doesn't produce a result.

Subscription Cancellation

You can cancel your subscription at any time from your Billing page. When you cancel:

• Your subscription remains active until the end of the current billing period (monthly or yearly).
• You retain full access to all features, including generation and downloads, until the period expires.
• Unused credits from your subscription do not roll over after the period ends.
• Your generated content remains accessible in My Creations even after the subscription lapses.

Cancellation takes effect immediately — there is no "are you sure?" delay or retention period.

Refund Policy for Subscription Payments

We offer refunds for subscription payments under the following conditions:

• Within 7 days of the first payment — if you subscribed and have not used more than 10% of the credits included in your plan, you may request a full refund. Contact us at support@frameai.ai with your account email and order number.
• After 7 days or significant usage — refunds are not available for partially used billing periods. You may cancel at any time, and your access continues until the period ends.
• Yearly plans — the same 7-day / 10% rule applies to the initial annual payment. After that window, cancellation stops the next renewal but does not refund the current year.

Refund Policy for Credit Packs (One-Time Purchases)

One-time credit pack purchases are non-refundable once credits have been used. If you purchased a credit pack and have not used any credits from it, you may request a refund within 7 days of purchase by contacting support@frameai.ai.

Disputed Charges

If you see a charge you don't recognise, contact us at support@frameai.ai before filing a dispute with your bank or payment provider. We resolve most billing questions within 24 hours, and a chargeback initiated without contacting us first may result in account suspension.

How to Request a Refund

1. Email support@frameai.ai with the subject line "Refund Request".
2. Include your account email address and the order or transaction number.
3. Briefly describe the reason for your request.
4. We will respond within 2 business days with a resolution.

Approved refunds are processed to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank.

Questions

For billing questions or issues not covered above, contact us at support@frameai.ai or reach us on WhatsApp.