Data & Media Storage Policy - How Long We Keep Your Files

Where Reference Inputs and Generated Outputs Are Stored

FrameAI uses two separate storage surfaces for different purposes:

• Public input storage - reference images and videos that a selected model provider must retrieve are uploaded to a provider-fetchable public input bucket. These inputs are not stored in the private output bucket. Upload only material you are authorised to provide to the selected model provider, and do not treat an input object URL as a private sharing link.
• Private output storage - generated images and videos are archived in a separate private output bucket. The public input and private output bucket names must be different.

Prompts, generation settings, and task records may also be retained so the service can operate and show available generation history. See our Privacy Policy for how this information is handled.

How Generated Files Reach Your Browser

Generated outputs are delivered only through authenticated, same-origin FrameAI routes:

• Videos: /api/videos/:id/content
• Images: /api/images/:id/content

These routes verify the signed-in user and ownership before serving media. Provider result URLs, private bucket details, and any storage signatures used internally remain server-side; the browser does not receive a persistent provider URL or private-storage signed URL. While a generated file is being archived, the same authenticated route may temporarily proxy the provider result.

Retention and Availability

FrameAI does not promise permanent storage or a fixed retention period for reference uploads, generation records, or generated files. Content may remain available in My Creations while the associated record and media are retained, but availability can change because of service operations, storage changes, legal requirements, or account status.

Download any generated image or video that you need to keep. FrameAI should not be your only copy of an important file.

Deletion, Export, and Account Requests

FrameAI does not currently provide self-service controls for deleting an individual upload, creation, or account. To request access, export, deletion, or account closure, contact support@frameai.ai. We may need to verify your identity before acting on a request.

Requests are handled under applicable law and according to the system's current technical capabilities. Some billing, security, fraud-prevention, dispute, and legal-compliance records may be retained where required or permitted by law. We do not promise a fixed completion time for deletion or export requests.

Questions

If you have questions about storage or data handling, contact us at support@frameai.ai.