Privacy Policy - How FrameAI Handles Your Data

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information - Your name, email address, and other details you provide when creating an account.
2. Usage Data - Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information - Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies - Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information - Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
6. Prompts, References, and Generated Content - The prompts, reference images and videos, and settings you submit, and the images and videos generated from them. We process these to fulfil your generation request and may retain them so available generation history can be shown in your account, subject to our Data & Media Storage Policy. We never use your prompts, uploads, or generated content to train or fine-tune AI models.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

Depending on where you live, you may have rights to access, correct, export, or request deletion of your personal information, or to request account closure. FrameAI does not currently provide self-service deletion for individual uploads, creations, or accounts. Submit a request to support@frameai.ai; we may need to verify your identity before acting on it.

We handle requests under applicable law and according to the system's current technical capabilities. Some billing, security, fraud-prevention, dispute, and legal-compliance records may be retained where required or permitted by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, contact us at support@frameai.ai.